Consumer-Driven Health Care Leader Continues to Drive Service Excellence with Addition of Unique Personal Assistance Program
ConnectYourCare, a national leader in consumer-directed health care account solutions, today announced a strategic partnership with TouchCare, a unique health concierge service that helps consumers navigate today’s complex health care challenges.
The partnership provides ConnectYourCare clients the option to supplement their tax-advantaged benefits with dedicated TouchCare personal assistance, to drive participant awareness and adoption of the consumer-driven offerings. TouchCare’s concierge service—which helps address common scenarios such as bill review and negotiation, care coordination, and open enrollment support—extends to ConnectYourCare’s health savings account (HSA), flexible spending account (FSA), and health reimbursement arrangement (HRA) health care offerings, as well as the company’s commuter and COBRA administration solutions.
“Our partnership with TouchCare will increase our ability to educate and support our account holders, so they can maximize the value of their tax-advantaged benefit accounts,” said ConnectYourCare Chief Executive Officer, Steve Grieco. “Helping consumers on their path to a greater understanding of benefits is critical to the success of consumer-driven programs. What results is greater transparency, higher satisfaction, and significant financial savings for both participants and employers.”
"TouchCare is thrilled to be partnering with ConnectYourCare to deliver a better participant experience,” said Rob LaHayne, TouchCare Chief Executive Officer. “Particularly when it comes to high deductible health plans—so much of the cost savings is dependent upon plan members getting the most bang for their buck while navigating their treatment options. Through an improved and empowered consumer experience, ConnectYourCare and TouchCare reduce both participant and employer costs, and make high deductible plans more successful for everyone."
“We strive to offer the best customer support in this industry, and our partnership with TouchCare allows us to take our service excellence to an entirely new level,” added Nicole Williams, ConnectYourCare’s Senior Vice President of Sales and Broker Relationships. “We are proud to bring this relationship to market, knowing the impact that personal health assistance can have on consumers when it comes to understanding health care options and removing fears or confusion around high deductible plans and costs.”
About ConnectYourCare
As a consumer-directed health care pioneer and nationally recognized industry leader, ConnectYourCare delivers a comprehensive solution supporting health care savings accounts and expanded tax-advantaged offerings. Through continuous evolution, highly rated service, and domain expertise across the benefits, banking, and payments spectrum, we are revolutionizing the connection between health and wealth. ConnectYourCare creates greater participant value through intuitive account management; greater employer value and savings through dynamic, outcome-based workflows and tools; and greater partnership value through deep engagements to meet goals—with proprietary, cloud-based technology and a modern, intelligent platform as its foundation.
Trusted by leading organizations, spanning all industries and sizes, we are making it easier for people to manage care, so they can enjoy life. For more information, visit ConnectYourCare.com or follow us on Twitter @ConnectYourCare.
About TouchCare
TouchCare is a health care concierge service. Their team of Health Assistants helps members save money while making the best decision possible regarding health care plans. Furthermore, TouchCare assists members with the navigation of their health care benefits package, including medical, dental, vision, and all ancillary benefits. TouchCare conducts webinars for clients every Wednesday throughout the year, primarily focusing on employee wellness in and out of the workplace. The company partners with the business’s existing HR department to provide open enrollment support and guidance. TouchCare offers 30-minute consultations with members, where they can provide insight on which individual health care plan would benefit them the most. For more information, visit TouchCare.com.
