National Excellence in Customer Service Award Presented to Blake Real Estate

6/12/19

Blake Real Estate, Inc., received the 2018 National Commercial Real Estate Customer Service Award for Excellence, in the “Under 10 Buildings” Category, by Los Angeles-based CEL & Associates Inc. An extensive nationwide survey conducted by CEL & Associates of occupants of commercial real estate buildings revealed that Blake achieved the highest level of customer satisfaction and service.

“Blake’s commitment to the highest level of quality and service to tenants has resulted in their Best in the Industry ranking for 2018. This is indeed an honor Blake earned through constant focus, hard work and a dedication to service excellence,” said Christopher E. Lee, President and Chief Executive Officer of CEL & Associates.

“We are incredibly honored to receive this award,” said Mark R. Benedetti, Vice President, Property Management at Blake. “It’s a testament to the professionalism of our team and their daily dedication to providing excellent support and service. This recognizes their commitment to making enjoyable workplaces and pleasant experiences for our customers and clients.

It also underscores the importance and value of our STAR Service program, launched in 2010, and which emphasizes personal responsibility and accountability for the team’s success. The program is updated regularly to adapt to the changing needs of customers and to presciently consider their future preferences and needs. It includes the regular input, committed involvement and dynamic engagement of every person on our property management team,” said Benedetti.

Blake Real Estate, Inc. is a third-generation family-owned Washington, DC-based commercial real estate company. Over the last half-century, Blake has provided award-winning service and results to customers and clients in leasing, development, construction management, and property management of all types and classes of commercial real estate. The company specializes in office, retail and industrial properties throughout the Washington area.

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