HighPoint Global®, the citizen experience companyTM, today announced the acquisition of Primescape Solutions, a Herndon, VA-based company that helps government agencies achieve their digital transformation goals with services including software development, data services, and interactive content.
The transaction combines two highly complementary businesses. HighPoint Global provides a range of services designed to improve the citizen experience (CX), such as contact center optimization, training for customer service professionals, quality assurance, journey mapping, and IT infrastructure support, whereas Primescape Solutions supports this same goal through digital strategies, software development, and data management. The combined company provides support for the full range of citizen touchpoints with government including websites, mobile apps, video, social media, and call centers.
"Combining Primescape Solutions’ digital transformation services with HighPoint's citizen experience technology and expertise allows us to provide government customers with a broader solution for their evolving digital needs," said Ben Lanius, CEO of HighPoint Global. "This acquisition allows us to provide our clients with end-to-end CX services across all citizen touchpoints so they can better serve and interact with citizens and government employees in more personalized and effective ways.”
HighPoint’s federal customers include the Centers for Medicare & Medicaid Services, the Department of Homeland Security, the Department of Veterans Affairs, and the U.S. Patent and Trademark Office. Primescape Solutions’ customers include the Department of Treasury, Department of Health and Human Services, Defense Logistics Agency, Department of State, Department of Housing and Urban Development, and the Pension Benefit Guaranty Corporation. The combined annual revenue of the company will be approximately $140M, with over 90 percent of the work as a prime contractor.
"For almost 20 years, the Primescape Solutions team has provided our federal government customers with next-generation digital transformation services, and together with HighPoint, I am confident that we will continue our unwavering commitment to supporting our customers’ missions," said Shannon Brown, president and CEO of Primescape Solutions. "I look forward to our future as we deliver multi-channel citizen experiences, from contact centers to digital transformation and data services for integrated citizen touchpoints."
Terms of the transaction were not disclosed. Arena Strategic Advisors LLC and Pillsbury Winthrop Shaw Pittman LLP advised HighPoint in this transaction. Primescape Solutions’ advisors included Bluestone Capital Partners and Holland & Knight LLP.
