ROCKVILLE, Md.--(BUSINESS WIRE)--Topdown®, the leading provider of solutions for managing customer and business communications, has been included in DOCUMENT Strategy’s “2017 Hot Companies in Customer Experience” list, published in the Summer 2017 issue of DOCUMENT Strategy magazine. This marks the company’s second appearance on this list.

“This is the second year in a row that Topdown has been recognized as an innovator in Customer Communications Management, which plays a vital role in an organization’s overall customer experience,” said Dennis Birke, President and CEO of Top Down Systems Corporation (“Topdown”). “Since June of 2015, when we first unveiled the plans for INTOUCH, our recently-launched cloud-based CCM product, analyst firms and media outlets have lauded us for what we’ve been for nearly 40 years—a leading provider of technology that helps organizations communicate more effectively and efficiently with their customers and partners.”

Topdown helps its customers deliver industry-leading customer experiences by streamlining the personalization, management and delivery of customer communications. Topdown software is capable of generating high volumes of contextualized customer communications in real time, which can be distributed via multiple channels and touchpoints across multiple customer journeys.

This year’s Customer Experience edition of DOCUMENT Strategy magazine underscores the importance of establishing solid customer communications and customer experience strategies. The “hot list” includes only those companies in the industry offering best-in-class solutions for customer experience management. To review the 2017 list of hot companies in customer experience and learn more about why Topdown was selected, please visit this month’s DOCUMENT Strategy magazine.

About Topdown

Topdown provides customer communication management software and services to organizations looking to provide the best possible customer experience during high-value customer journeys.