The annual analysis of U.S. carriers again shows a smaller competitor ahead of Delta, United and American. The annual Middle Seat scorecard of U.S. airline performance, which ranks carriers on seven different measures important to travelers, shows 7% fewer flights arrived late in 2016, fewer bags were lost per passenger and fewer complaints were registered with the Transportation Department. The number of canceled flights plunged 21% even with major system failures at Delta and Southwest last summer.
Source: Wall Street Journal
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